Refund And Cancellation

Introduction

Hurelife LLP, on behalf of itself and its affiliates under the brand Cure and Save ("Cure and Save”, “We”), is the author, owner and publisher of the internet resource www.cureandsave.com and the mobile application „ Cure and Save.(“App” or “Website”)

In case of cancellation or non-confirmation of the appointment by Cure and Save due to any reasons, two options are available to the Users:

  1. He/She may ask for rescheduling the appointment with the specialist doctor
  2. The advance payment may be added as credit in the wallet of the Users and be adjusted in due course for future consultations.

In case the Users misses or cancels the appointment, the refund policy is as below.

  1. If a consultation is canceled prior to one hour and within 24 hours of the scheduled time, a 50% charge will be applied.
    (If you cancel the consultation anytime before 24 hours it's supposed to happen, you'll have to pay 50% of the consultation fee.)
  2. If the cancellation occurs prior to 24 hours before the consultation scheduled time, no charges will be applied.
    (If you cancel the consultation more than 24 hours in advance, you won't have to pay any fee.)
  3. If the consultation be canceled after the one hour mark, a 100% charge will be imposed.
    f the consultation be canceled after the one hour mark, a 100% charge will be imposed.

In the event that, the Practitioner with whom User has booked an appointment, has not been able to meet the User, in which case, the entire consultation amount will be refunded to the User wallet.

In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded.

All the refunds will be credited to the user's Cure and Save wallet only. Our refund policy dictates that refunds for consultations will be processed exclusively through the wallet method.

Content Ownership and Copyright Conditions of Access

The services are owned and operated by Hurelife LLP. The visual interfaces, graphics, design, compilation, information, computer code (including source code or object 11 code), products, software, services, and all other elements of the services (the "Materials") are protected by applicable laws. All materials contained on the services are the property of Hurelife LLP. All trademarks, logos and service marks displayed on the services, whether registered or unregistered, are owned exclusively by Hurelife LLP. Nothing contained in these terms of use, nor your use of the materials, shall be construed as granting you any license or right in or to any trademark, logo, or service. Hurelife LLP reserves all rights not expressly granted in this terms of use.

Copying of the content published by Hurelife LLPon the App/Websitefor any public or commercial purpose for personal gain or for the purpose of earning profit will be a violationof the applicable laws and Hurelife LLPreserves its rights to use the user accordinglyunder the law of the land.

Hurelife LLPauthorizes the User to view and access the content available on or from the App/Website solely for ordering, receiving, delivering and communicating only as per this Agreement.

User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

Applicable Law and Dispute Settlement
  1. You agree that this Agreement and any contractual obligation between Hurelife LLP and User will be governed by the laws of India.
  2. Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the App/Websiteor the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by Hurelife LLP. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Thiruvananthapuram. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
  3. Subject to the above Clause, the courts at Thiruvananthapuram shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the App/Websiteor the Services or the information to which it gives access.
Severability

If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and 12 permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

Waiver

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Cure and Save. Any consent by Cure and Save to, or a waiver by Cure and Save of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.